Privacy Policy

Revision B, Issue Date: December 14, 2022

1. Introduction

Clear Gene, Inc. is an RNA Diagnostics company. We develop tests and software for clinical labs to improve testing for diseases from cancer to Covid.

We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Notice describes the policies and practices Clear Gene, Inc. uses regarding its collection and use of your personal data, and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.

2. Data Protection Officer

Clear Gene, Inc. is headquartered in San Carlos, California, USA. Clear Gene, Inc. has appointed an internal data protection officer for you to contact if you have any questions or concerns about Clear Gene Inc.’s personal data policies or practices. If you would like to exercise your privacy rights, please direct your query to Clear Gene, Inc.’s data protection officer. The data protection officer can be contacted by emailing hello [at] cleargene [dot] com, or by calling +1 (415) 742-9100.

3. How We Collect and Use (Process) Your Personal Information

Clear Gene, Inc. collects personal information about its website visitors and customers. With a few exceptions, this information is generally limited to:

  • name 
  • job title 
  • employer name 
  • work address 
  • work email 
  • work phone number 

We use this information to provide prospects and customers with services. 

We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services.

From time to time, Clear Gene, Inc. receives personal information about individuals from third parties. Typically, information collected from third parties will include further details on your employer or industry. We may also collect your personal data from a third party website (e.g. LinkedIn).

4. Use of Clear Gene, Inc. Websites

As is true of most other websites, and collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of Clear Gene, Inc.’s website, including a history of the pages you view. We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences.

Clear Gene, Inc. has a legitimate interest in understanding how members, customers and potential customers use its website. This assists Clear Gene, Inc. with providing more relevant products and services, with communicating value to our sponsors and corporate members, and with providing appropriate staffing to meet member and customer needs.

5. Cookies and Tracking Technologies

Clear Gene, Inc. makes available a comprehensive Cookie Policy that describes the cookies and tracking technologies used on or and provides information on how users can accept or reject them. 

6. Sharing Information With Third Parties

The personal information Clear Gene, Inc. collects from you is stored in one or more databases hosted by third parties located in the United States. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval. On occasion, Clear Gene, Inc. engages third parties to send information to you, including information about our products, services, and events.

We do not otherwise reveal your personal data to non-Clear Gene, Inc. persons or businesses for their independent use unless: (1) you request or authorize it; (2) it’s in connection with Clear Gene, Inc.-hosted and Clear Gene, Inc. co-sponsored conferences as described above; (3) the information is provided to comply with the law (for example, compelled by law enforcement to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (4) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (5) to address emergencies or acts of God; or (6) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf. We may also gather aggregated data about our services and website visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers, and/or other third parties for marketing or promotional purposes.

The Clear Gene, Inc. website connects with third party services such as Facebook, LinkedIn, Twitter and others. If you choose to share information from the Clear Gene, Inc. website through these services, you should review the privacy policy of that service. If you are a member of a third party service, the aforementioned connections may allow that service to connect your visit to our site to your personal data.

7. Transferring Personal Data to the U.S.

Clear Gene, Inc. has its headquarters in the United States. Information we collect about you will be processed in the United States. By using Clear Gene, Inc.’s services, you acknowledge that your personal information will be processed in the United States. The United States has not sought nor received a finding of “adequacy” from the European Union under Article 45 of the GDPR. Pursuant to Article 46 of the GDPR, Clear Gene, Inc. is providing for appropriate safeguards by entering binding, standard data protection clauses, enforceable by data subjects in the EEA and the UK. These clauses have been enhanced based on the guidance of the European Data Protection Board and will be updated when the new draft model clauses are approved.

Depending on the circumstance, Clear Gene, Inc. also collects and transfers to the U.S. personal data with consent; to perform a contract with you; or to fulfill a compelling legitimate interest of Clear Gene, Inc. in a manner that does not outweigh your rights and freedoms. Clear Gene, Inc. endeavors to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with Clear Gene, Inc. and the practices described in this Privacy Statement. Clear Gene, Inc. also enters into data processing agreements and model clauses with its vendors whenever feasible and appropriate. Since it was founded, Clear Gene, Inc. has received zero government requests for information.

For more information or if you have any questions, please contact us at hello [at] cleargene [dot] com.

8. Data Subject Rights

The European Union’s General Data Protection Regulation (GDPR) and other countries’ privacy laws provide certain rights for data subjects. Data Subject rights under GDPR include the following:

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right of data portability
  • Right to object
  • Rights related to automated decision making including profiling

This Privacy Notice is intended to provide you with information about what personal data Clear Gene, Inc. collects about you and how it is used. 

If you wish to confirm that Clear Gene, Inc. is processing your personal data, or to have access to the personal data Clear Gene, Inc. may have about you, please contact us.

You may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside Clear Gene, Inc. might have received the data from Clear Gene, Inc.; what the source of the information was (if you didn’t provide it directly to Clear Gene, Inc.); and how long it will be stored. You have a right to correct (rectify) the record of your personal data maintained by Clear Gene, Inc. if it is inaccurate. You may request that Clear Gene, Inc. erase that data or cease processing it, subject to certain exceptions. You may also request that Clear Gene, Inc. cease using your data for direct marketing purposes. In many countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how Clear Gene, Inc. processes your personal data. When technically feasible, Clear Gene, Inc. will—at your request—provide your personal data to you.

Reasonable access to your personal data will be provided at no cost. If access cannot be provided within a reasonable time frame, Clear Gene, Inc. will provide you with a date when the information will be provided. If for some reason access is denied, Clear Gene, Inc. will provide an explanation as to why access has been denied.

For questions or complaints concerning the processing of your personal data, you can email us at hello [at] cleargene [dot] com. Alternatively, if you are located in the European Union, you can also have recourse to the European Data Protection Supervisor or with your nation’s data protection authority.

9. Data Storage and Retention

Your personal data is stored by Clear Gene, Inc. on its servers, and on the servers of the cloud-based database management services that Clear Gene, Inc. engages, located in the United States. Clear Gene, Inc. retains service data for the duration of the customer’s business relationship with Clear Gene, Inc. and for a period of time thereafter, to analyze the data for Clear Gene, Inc.’s own operations, and for historical and archiving purposes associated with Clear Gene, Inc.’s services. Clear Gene, Inc. retains prospect data until such time as it no longer has business value and is purged from Clear Gene, Inc. systems. All personal data that Clear Gene, Inc. controls may be deleted upon verified request from Data Subjects or their authorized agents. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at: hello [at] cleargene [dot] com.

10. Children’s Data

Clear Gene develops and sells diagnostic products for use by professional scientists in clinical laboratories. We do not knowingly attempt to solicit or receive information from children.

11. Questions, Concerns or Complaints

If you have questions, concerns, complaints, or would like to exercise your rights, please contact us at:

Clear Gene, Inc.

930 Brittan Ave.

San Carlos, California, USA 94070

You can also contact us at hello [at] cleargene [dot] com or call us at +1 (415) 742-9100. 

Clear Gene, Inc. takes the protection of personal data seriously, and has appointed DataRep as their Data Protection Representative in the European Union so that you can contact them directly in your home country. DataRep has locations in each of the 27 EU countries and Norway & Iceland in the European Economic Area (EEA), so that Clear Gene, Inc.’s customers can always raise the questions they want with them.

If you want to raise a question to Clear Gene, Inc., or otherwise exercise your rights in respect of your personal data, you may:

  • Send an email to DataRep at datarequest [at] datarep [dot] com and state Clear Gene, Inc. in the subject line,
  • Contact us on our online webform at, or
  • Mail your inquiry to DataRep at the most convenient of the addresses in the subsequent pages.

PLEASE NOTE: when mailing inquiries, it is ESSENTIAL that you mark your letters for ‘DataRep’ and not ‘Clear Gene, Inc.’, or your inquiry may not reach us. Please refer clearly to Clear Gene, Inc. in your correspondence. On receiving your correspondence, Clear Gene, Inc. is likely to request evidence of your identity, to ensure your personal data and information connected with it is not provided to anyone other than you.

If you have any concerns over how DataRep will handle the personal data we will require to undertake our services, please refer to our privacy notice at


TABLE 1: European Union Contact Addresses




DataRep, City Tower, Brückenkopfgasse 1/6. Stock, Graz, 8020, Austria


DataRep, Place de L’Université 16, Louvain-La-Neuve, Waals Brabant, 1348, Belgium


DataRep, 132 Mimi Balkanska Str., Sofia, 1540, Bulgaria


DataRep, Ground & 9th Floor, Hoto Tower, Savska cesta 32, Zagreb, 10000, Croatia


DataRep, Victory House, 205 Archbishop Makarios Avenue, Limassol, 3030, Cyprus

Czech Republic

DataRep, IQ Ostrava Ground floor, 28. rijna 3346/91, Ostrava-mesto, Moravska, Ostrava, Czech Republic


DataRep, Lautruphøj 1-3, Ballerup, 2750, Denmark


DataRep, 2nd Floor, Tornimae 5, Tallinn, 10145, Estonia


DataRep, Luna House, 5.krs, Mannerheimintie 12 B, Helsinki, 00100, Finland


DataRep, 72 rue de Lessard, Rouen, 76100, France


DataRep, 3rd and 4th floor, Altmarkt 10 B/D, Dresden, 01067, Germany


DataRep, 24 Lagoumitzi str, Athens, 17671, Greece


DataRep, President Centre, Kálmán Imre utca 1, Budapest, 1054, Hungary


DataRep, Kalkofnsvegur 2, 101 Reykjavík, Iceland


DataRep, The Cube, Monahan Road, Cork, T12 H1XY, Republic of Ireland


DataRep, Viale Giorgio Ribotta 11, Piano 1, Rome, Lazio, 00144, Italy


DataRep, 4th & 5th floors, 14 Terbatas Street, Riga, LV-1011, Latvia


DataRep, City Tower, Brückenkopfgasse 1/6. Stock, Graz, 8020, Austria


DataRep, 44A Gedimino Avenue, 01110 Vilnius, Lithuania


Luxembourg DataRep, BPM 335368, Banzelt 4 A, 6921, Roodt-sur-Syre, Luxembourg


DataRep, Tower Business Centre, 2nd floor, Tower Street, Swatar, BKR4013, Malta


DataRep, Cuserstraat 93, Floor 2 and 3, Amsterdam, 1081 CN, Netherlands


DataRep, C.J. Hambros Plass 2c, Oslo, 0164, Norway


DataRep, Budynek Fronton ul Kamienna 21, Krakow, 31-403, Poland


DataRep, Torre de Monsanto, Rua Afonso Praça 30, 7th floor, Algès, Lisbon, 1495-061, Portugal


DataRep, 15 Piaţa Charles de Gaulle, nr. 1-T, Bucureşti, Sectorul 1, 011857, Romania


DataRep, Apollo Business Centre II, Block E / 9th floor, 4D Prievozska, Bratislava, 821 09, Slovakia


DataRep, Trg. Republike 3, Floor 3, Ljubljana, 1000, Slovenia


Spain DataRep, Calle de Manzanares 4, Madrid, 28005, Spain


Sweden DataRep, S:t Johannesgatan 2, 4th floor, Malmo, SE – 211 46, Sweden